FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Olympus Northpoint in Albuquerque, NM, we offer a variety of floor plans, from cozy one-bedroom retreats to spacious three-bedroom layouts, accommodating every lifestyle. Curious about community living? Browse our FAQs page for answers to your burning questions and discover what makes our apartments truly special.

Availability & Floor Plans

  • Can I be added to a waitlist if no units are available?

    No. We recommend applying directly online when the unit is available.

  • Are there short-term or flexible lease options available?

    Yes, 3-13 months.

  • Do prices change based on lease term or floor plan?

    Yes, pricing changes based on lease terms and floor plan

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Application & Leasing

  • What is the application process and timeline?

    The application is online. Timeline can range from 1-3 business days.

  • What documents are required to apply?

    Proof of income.

  • Can I lease an apartment without an in-person visit?

    Yes, you can lease an apartment without an in person visit.


Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    Fees due at move-in include prorated rent, any pet fee, pet rent, deposit, liability coverage, pest control fee, and building facility fee. A $50 non-refundable application fee and $200 refundable deposit are due to apply immediately after applying.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Pet rent, parking, garage parking, and all utilities.

  • What payment methods are accepted?

    E-check, credit/debit card, money orders, cashier's checks, and personal checks.

  • Are late fees charged for late rent, and when?

    5% on the 4th of each month.

Resident Policies

  • What is the guest policy?

    Guests can stay up to 14 consecutive days. After 14 days, they must be added to the lease.

  • What is your smoking policy?

    We are a non-smoking community.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Pool 10 AM-10 PM; Gym 24/7; Clubhouse office hours only; Dog park 24/7; Grilling stations 24/7.

  • Are there community events or resident programs?

    Yes, 3-4 per month.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required.


Utilities & Services

  • How do I set up electricity, water, and internet?

    You must call PNM to set up your electricity. Water is included and does not need to be set up prior to move-in. Move-ins can call Xfinity to set up internet services, as the building is pre-wired for Xfinity.

  • What internet or cable providers service the community?

    Xfinity

  • Is renters insurance required?

    Yes, renters insurance is required.


  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Yes. The trash/recycling fee ranges from $15-$20 per month, and pest control is $4 per month.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes, by calling the office phone line and selecting the correct page-out for emergency maintenance.

Move-in & Move-out

  • How do I schedule my move-in date and time?

    Please contact the office to schedule this.

  • What is the move-out notice period?

    60-day written notice.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, we offer ADA accesible floor plans.